Frequently asked questions

Connectivity > Transfer photo, video or music files using a PC
Transfer photo, video or music files using a PC
Plug the smartphone to the USB port of the PC (the smartphone must be unlocked):
1. after the automatic installation of the driver on the PC, swipe downward the smartphone taskbar,
2. tap on  "Android System • USB charging this device", then tap for more options,*
3. select "Transfer files",
4. from the PC, open Windows explorer blinking or a pop-up wearing the name of the smartphone,
5. click on "Open device to view files" (otherwise click on the volume "Phone storage" or "Internal shared storage" that appears)**
6. open this volume to copy/paste the needed files from the PC to the Smartphone by type, or vice-versa:
- into the phone, photo/video files are saved to DCIM>Camera folder,***
- music files can be saved anywhere in the smartphone memory but we recommend to gather them into "Music" folder for easy management.

Caution: this notification appears to the far bottom of the screen, unroll the taskbar to the end to get it.
 Photos/videos files synchronized with "Photos" app do not appear in this folder.